We want you to be happy with your purchase from FactoryOutletStore.com. We strive to provide our customers with the highest level of service possible. From the first visit to order delivery, we want you to be completely satisfied with your experience.

Here at the FactoryOutletStore, we not only care about our customer's order experience, but we also care about their safety. Due to the recent COVID-19 outbreak, we will not be accepting returns at this time. However, we are available to answers any questions or concerns you may have regarding your return/exchange. Please feel free to reach out to us at Customerservice@factoryoutletstore.com regarding any return/exchange questions. Thank you for shopping with the FactoryOutletStore & stay safe!

We want you to be happy with your purchase from FactoryOutletStore.com. We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience.

You may return or exchange most merchandise for a refund within 30 days from date of purchase.

Due to overwhelming piracy on software including DVDs, CDs, and Pre-Loaded Data Cards, the manufacturer has stated that these items cannot be returned back to FactoryOutletStore.com. For any issues concerning the software (i.e. Defect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance.

At FactoryOutletStore.com returns are easy. Brand New items may be returned or exchanged within 30 days from date of purchase. Returns are subject to a 15% restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund.

Factory Serviced items are exchangeable for a replacement of the same model on defective items only within 30 days from date of purchase.

Bulk Packaged items have a 90-Day EXCHANGE ONLY Warranty from date of purchase. Customer should NOT contact the manufacturer for ANY reason associated with these products.

All returns or exchanges missing or with damage to the original box may be refused or may be subject to a 20% penalty fee (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.). Ship all returns using a traceable shipping method and a separate shipping box. DO NOT put any courier labels on the manufacturer's merchandise packaging. Doing so requires FactoryOutletStore to pay for replacement packaging. Therefore, additional fees will be charged under these circumstances.

We will not accept items back unless they are returned with the manufacturer's original packaging.

FactoryOutletStore is not liable in any way for returned packages that were lost or damaged during shipment.

NOTE: Due to the fact that FactoryOutletStore ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchanges. FactoryOutletStore is not liable for packages sent to any address other than the following address:

FactoryOutletStore
575 Underhill Blvd
Unit 350
Syosset, NY 11791

Original shipping costs are non-refundable and the purchaser is also responsible for all return shipping costs. Please include a completed return/exchange form, a copy of your receipt, and a description of all problems you had with the packaged goods. You should choose a courier that provides tracking and insurance for your package. We do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs you incur while returning or exchanging your purchase.

Brand New: All brand new products are factory sealed. All brand new products come with a 1 year manufacturer’s warranty.

Factory Serviced: A product can be designated as factory serviced for several reasons, including:

It was returned: People might return a product for many different reasons. Sometimes they simply don’t understand how to use it. Other times it’s because they received a product as a duplicate gift. Such returns may not be sold as "new" and must be sold as factory serviced.

It required repair: Some products require repair of initial defects. Rest assured we only sell fully-repaired products that operate as new.

When a product has been returned, it is fully examined by trained technicians. They evaluate every detail to be sure it meets all performance specifications. If they determine that the product can be refurbished, it is reconditioned or repaired to factory specifications, then cleaned and tested. Only then is it packaged and presented here for purchase.

Note: Some products may have minor cosmetic blemishes and/or may not include small accessories such as belt clips, wall brackets, carry cases, manuals, etc.